CSR
We are seeking a talented Customer Service Representative to join Colorado’s premier dry-cleaning company. The Customer Service Representative (CSR) is the first person our customers interact with as they enter the store. You will be responsible for helping customers by receiving and processing orders and preparing the orders for pick up. As a face of the company, you are expected to make a memorable impression by displaying a positive and dynamic attitude while continuously seeking to improve the customer experience and store performance.
Duties & Qualifications
ESSENTIAL DUTIES & RESPONSIBILITIES:
What you will do:
• Act with integrity, honesty and knowledge that promotes the mission of Dependable Cleaners
• Anticipate customer and store needs by constantly evaluating the environment and customers for cues
• Proactively seek ways to continuously improve the customer experience and the store’s performance
• Assist customers who are dropping off clothes for cleaning by separating the clothing according to type, such as shirts, dresses and slacks, as well as by fabric type for items that need special care
• Carefully inspect each item for spots, stains, tears, and broken buttons including any items found in pockets to be returned to the customer
What we are looking for:
• Ability to deliver legendary Customer Service that meets and exceeds customer’s expectations
• Natural Interpersonal Savvy to build effective relationships with all people inside and outside the store
• Displays Empathy by taking an active interest in the concerns of others and can pick up cues to what’s being felt and thought, and sense unspoken emotions
What We Offer
• Competitive pay
• Company paid RTD Eco/Bus pass
• Health insurance
• Free dry cleaning
• Paid time off and holiday pay
• Bonus opportunities
• Opportunity for growth
• 401k match
Locations
• DTC
• Cherry Creek North - Denver
• 18th and Vine - Denver
